Cookie statement

Cookie Statement

Here, we’ll explain what cookies are, which cookies are used on TELUS websites, why TELUS uses cookies, and how you can manage them.

What is a cookie?

A cookie is a small data file that a website places on your browser. The information in a cookie file travels back and forth between the browser it’s stored on and the website every time your browser requests a new page. Cookies allow websites you visit to recognize your device when you return, and remember your preferences and your habits online.  For example, cookies help websites remember your language preferences or save your selections to your online shopping cart.

Cookies we use

We use both first party and third party cookies on our websites. 

First party cookies are the ones placed by us. We use first party cookies for a variety of reasons but the most common ones are to remember your preferences, such as login information or language settings, and to enhance your browsing experience on our websites.

Third party cookies, on the other hand, are set by entities other than TELUS. They may be set by service providers whose services were added to the page, or by third party advertisers to track your browsing habits across different websites to display personalized ads.

The types of cookies we use include:

Essential cookies

These cookies are necessary for the website to function as intended. Without these cookies, the website will not operate so they cannot be disabled.

Performance cookies

These cookies allow us to count visits and identify traffic sources so we can measure and improve website performance. They help us identify which pages are the most and least popular and see how users move around the site. If you do not allow these cookies, we will not know what content is most valued and how often unique visitors return to the site, making it difficult to improve information we offer to you.

Functional cookies

These cookies allow us to provide enhanced functionality and personalization. It is through their use that we are able to remember your settings and preferences, such as your username, your preferred language, your country, or any other saved preference. Without them, your experience on our website may not be as satisfying to you as it could have been.

Targeting cookies

These cookies may be set through our site by us or our advertising or social media partners. These allow us and these third parties to better understand your interests, provide you with personalized content and offers on our websites and third party websites and enable social media or other third party features on our website. If you do not allow these cookies, you will experience less relevant advertising and offers, and may not be able to use social media or third party features on our website.

Why we use cookies

We use cookies to:

• identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;

• measure and track your activities, such as when you navigate around our website;

• count and recognize visitors to our website to see which pages received the most views;

• store information about your preferences and to personalize our website for you;

• protect your accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

• help us to display advertisements that will be relevant to you;

• help us to analyze the use and performance of our website and services; and

• store your preferences in relation to the use of cookies more generally.

In addition to cookies, we also use web beacons, pixels, and tags to gather information about the use of our websites.

How long cookies stay on your browsing device

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a browser and will remain valid until its set expiry date, unless deleted by you before the expiry date. A session cookie, on the other hand, will expire at the end of your session, when the browser is closed. To find out how long cookies will stay on your browsing device, visit the Cookie Preference Center.

Managing cookies

You have a number of options on how to manage cookies.

You can manage your preferences relating to the use of cookies on our website by visiting the Cookie Preference Center.

You can also set your browser to reject cookies, or you can manually delete individual or all of the cookies on your computer by following the prompts in your browser. 

However, if you reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our website, or that we may put on our website in the future.

Changes to this Cookie Statement

We may update this Statement periodically to reflect changes to our privacy practices. We will provide notice online when we make any material changes to this Statement.

How to contact us

If you have questions that are not addressed in this Cookies Statement, you can contact us via 

Email: [email protected]